Policies

Shipping Policies

Turning Tide Wines complies with all federal, state and local laws regarding sale of alcohol. All shipments containing wine require an adult signature (21 years old or older with proper identification of age) for delivery. If an adult is not available to accept a wine shipment, additional attempts to deliver will be made. If these attempts are unsuccessful, your order will be returned to the distribution center it originated from, resulting in additional shipping costs. Turning Tide Wines ships direct to consumers only within the United States.

Your credit card will be charged at the time of purchase to guarantee allocation of the wine. All sales are final. In extreme weather conditions, Turning Tide Wines reserve the right to delay the shipments to ensure the highest quality of product at the time of arrival. If you require immediate shipment despite forecasted conditions, please e-mail us at info@turningtidewines.com.

Payment Policy

Turning Tide Wines accepts secure payments from American Express, Mastercard, Visa and Discover.

Refund / Exchange Policy

Satisfaction is our priority at the Turning Tide Wines. If you are dissatisfied with your purchase, you may return it upon approval by a principal of the winery.* To return or exchange an item, please complete the following steps:

  1. E-mail us at info@turningtidewines.com

  2. Circle the item(s) you are returning on the receipt included with your purchase and note the date, time and person with whom you spoke with for refund approval.

  3. Please indicate the reason for the return on the order receipt.

  4. In the case of cork taint or leakage, please include the cork from the affected bottle.

  5. If you are exchanging an item, please note the item you would like us to send on the order receipt and indicate the address where you would like use to ship the exchanged merchandise if different from the original shipping address.

  6. Pack and seal your return item along with the order receipt.

*Note: The credit card used for the original purchase will be credited in the amount of the product sale. Shipping and handling charges are non-refundable. Wine returns will only be exchanged for same varietal vintages as we do not offer refunds on the purchase of wine.